Shipping policy

At Wood Waves™, we work hard to make sure your order gets to you quickly and safely.

1. Processing Time
All orders are processed within 1–2 business days after payment is received. You’ll receive a confirmation email with your tracking number once your order has shipped.

2. Delivery Time
Shipping typically takes 3–10 business days, depending on your location. Please note that delivery times may vary slightly due to holidays, customs, or carrier delays.

3. Shipping Confirmation & Tracking
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number so you can monitor your delivery in real time.

4. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and order size. Occasionally, we offer free shipping promotions — these will be clearly displayed at checkout.

5. Incorrect Addresses
Please double-check your shipping details before completing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

6. Lost or Delayed Packages
If your order hasn’t arrived within the estimated delivery window, contact our support team and we’ll assist you in tracking or replacing your package.

7. Customs & Import Fees (if applicable)
International customers may be responsible for customs duties or taxes upon delivery. These charges are not included in the item price or shipping cost.

Your satisfaction is our top priority — if you ever have questions or issues with your shipment, our support team is here to help!