Refund policy

Shipping:
All orders are processed within 1–2 business days. Once shipped, you’ll receive a tracking number via email to follow your package every step of the way. Delivery times vary by location, but most orders arrive within 3–10 business days.

Returns:

We cannot accept returns once the packaging has been opened. However, if your item arrives damaged or defective, we’ll gladly send a free replacement — just contact our support team within 14 days of delivery with your order number and photo proof.

Order Issues:
If your order hasn’t arrived within the estimated time or there’s a problem with your delivery, reach out to us and we’ll make it right.

Your satisfaction is our priority — we’re here to ensure you get the full, satisfying Wood Waves Manta Ray™ experience.